The History Of Holiday Representatives

The History Of Holiday Representatives They are responsible for people between the ages of eighteen to thirty during activities and night life entertainment which is normally held in the clubs around. They have to meet and greet people at the airport so its their job to make sure they know the amount of people they have to pick up at the airport. They are responsible to have great communication skills and to be able to meet new people everyday who they will then have to look after for a couple of days. To the organisation As they will be clubbing away most of the nights including the representative they have to make sure that the surrounding areas are safe for their customers. Health and safety checks are important this is in case of an incident which could occur especially if customers get too drunk so therefore the most important thing is to keep the place clean as possible and keep things where you found them. To suppliers There job is also to sell excursion like club and pub crawls, events outside the hotel and pool parties so therefore there responsibility is to make sure they are buying tickets from appropriate suppliers at a reasonable price especially because the representative look after a lot of people every week. Roles and Duties Meet and greet (Roles) 18-30 representatives have to take thousands of passengers all over the Mediterranean every summer and so therefore they have to meet and greet many people. In order to be keep the passengers entertained they need to have a great knowledge in communicating with them and have loads of confidence and enthusiasm. Transfers They transfer guests to and from the airport and hotels every day, they control airport transfers which means its an early start to take the departures to the airport and meet all the new arrivals. They are there to make sure that there are no problems with lost luggage or coaches. Welcome meetings They have to conduct welcome meetings which could be every day depending on the amount of clients or customers coming into the resort that you are currently working at. Welcome meetings consist of all the information that the guests need to know regarding excursions and activities within the hotel itself. Information booklets They are busy every day looking after their customers and participating in many activities and going on different excursions but they may have a bit of free time to get together an information booklet. This will give customers an idea of what they will be doing during their stay. Health and safety checks They complete risk assessments and health and safety checks which is very important and they will also have to make sure everything is up to standard. When they conduct these checks they will need to report any concerns they may have to someone who is higher than them in their career, they report incidents which they think is serious and they are not able to resolve on their own. Selling (e.g. excursions, car hire) They organise the entertainment for pool parties, club and pub crawls and party nights and they print off all the tickets needed for the events during the week. They also get involved in the activities; they make sure all clubs are safe and that the activities are located in appropriate areas. Calculating payments (e.g. currency, commissions, liquidation) They have to collect and balance foreign money and have a great knowledge to how to give discounts; this may be used if a customer is not happy with their hotel room for example the flush handle on the toilet is broken. Calculating foreign money can be quite difficult so they have to make sure they are giving the right amount to the customers because all pounds and notes are different world wide. Administration and paperwork They sort out all the reports and make sure that everyone has all the paperwork which they will need for the airport and the resorts in general. They also check that no last minute bookings have been made and report all the tickets that have been sold and expenses and suppliers that have been paid out that week. Problem solving (e.g. overbookings, complaints) They answer customers queries and problems, for example a passenger may have an accident in one of the night clubs and have to been taken to hospital in an emergency so its their job to go on that hospital trip with that passenger. This is because you will have to explain everything that happened and also because you are their representative during their stay. Non routine incidents (e.g. accidents, illness, emergency situations) Accidents and illness are a major situation and if for example a customer has jumped into the pool completely drunk, 18-30 representatives job is to make sure that there is a life guard around to jump in and get the passenger out as soon as possible. Transfer Representatives Responsibilities To the customer They are responsible to meet and greet passengers at the airport and take them to their hotel resort along with a talk on their journey to their accommodation keeping them entertained with commentary talk. They also have to keep an eye of each customers luggage so they get given the right one and their main job is to collect money from their customers followed by a receipt to show proof that they have paid. To the organisation Their responsibility is to let the receptionist at the hotel know how many passengers they will be bringing in and taking out each day so they know what rooms to clean. Health and safety checks regularly are important so all passengers can feel safe around the area these include checking hotel facilities and if they meet the customers requirements. To suppliers Transfer representatives are required to transfer passengers to and from the airport so therefore they have to keep in touch daily with coach companies. The reason for this is because the drivers of the coaches will need to know what hotel and airport to travel to and also the number of passengers they will be carrying as there will need to be luggage space at the bottom of the coach. Roles and Duties Meet and greet (Roles) They meet passengers as soon as they get off the plane and arrive at the airport with a welcoming smile and the company placard which is always needed as you dont know what your customers look like. This is followed by showing them their way to the coach with their bags and luggage. Transfers They accompany holiday makers to and from the airport and hotels by coach and they are the first to be seen by the passengers so therefore they always need to be approachable and carry a smile with them everywhere they travel. Coach commentaries During the coach trips down to the resorts they will have to keep their passengers welcomed and entertained and are also responsible for conducting a welcome talk that includes  basic information about the resort which they will be staying in. Welcome meetings They are normally held in the hotel itself which explains the drop offs which they will have to do regularly either at hotels or the airport, how long the trip will last altogether and when their welcome meetings will be conducted. Notice boards They have to read the transport department notice board on a daily basis to remind themselves what coach they will be picking their passengers up with, the time and date, name of airport, name of hotel and also the number of passengers they will be collecting. Health and safety checks They have to ensure all health and safety requirements are met in relation to transfers and carry them out on all hotels. This is important because you do not want passengers to carry a complaint about the rooms especially if its their first time staying in that hotel. Calculating payments (e.g. currency, commissions, liquidation) They will have to collect money from clients followed by a receipt to show evidence that the passenger have paid and also keep in mind the number of passengers they are taking making sure they identify their baggage. To help speed up the routine they could count the number of baggage personally. Administration and paperwork They have to accurately complete paperwork relating to transfers in relation with company guidelines and resort timeframes, complete basic records and write reports. Problem solving (e.g. overbookings, complaints) They have to deal with lost luggage and any injuries and thefts which may occur either at the resort or at the airport before getting picked up. Non routine incidents (e.g. accidents, illness, emergency situations) If any serious accidents occur or someone is seriously ill then they call for help as their role is to only complete the paperwork where they record the accidents for example; time, date, place, name of person and the accident that has happened. Childrens Representatives Responsibilities To the customer They are responsible to look after young children and keep them entertained by involving in a variety of activities in the hotel itself as well as outside and also to organise events and day trips out. Their main job is to tidy up after every mess they make and this is all due to health and safety, if an accident was to happen involving a child you will have responsibility for that and their parents will not feel safe to leave their child with you. To the organisation As they will be busy entertaining young children with board activities, quizzes, painting and drawing they have to make sure every area is clean and suitable for the kids to move around the room. Activities which are held in the resort itself can be quite nosy especially young children as they get excited easily, so therefore its the representatives job to make sure they are on their best behaviour and can keep the noise down as there will be people in their rooms and moving around the building. To suppliers Children Representatives are mainly required to hire a hall or a room at a hotel for the kids to be kept entertained for a day or two so they will have to rely on staff working in the hotel. This is because they will need to know where everything is to put it back at the end of the day and what equipment they are allowed to use. Roles and Duties Meet and greet (Roles) They have to build a great rapport with the children as well as their parents on arrival and explain how you will be their guide throughout their holiday; they will be responsible for escorting guests to their hotel. Welcome meetings They also hold a welcome meeting which consists of promoting holidays to the children and their parents advertising the childrens club alongside an overseas consultant. Notice boards Notice boards are required as they have to advertise what they will be doing each day, the times of each activity including snack and lunch breaks and also where the activities are going to be placed. The notice board will be up for the childrens parents to keep them informed of details of excursions as this includes travelling outside of the hotel. Information booklets Information booklets can be given out to parents and their children either on the coach, at the resort itself on the reception desk or even in their hotel rooms; this includes all the activities, excursions to do, restaurants around, fire exits and contact details of the hotel and the representative. Health and safety checks They have to focus on the health and safety of the children within the club environment and during the activities they participate in. This is to ensure no accidents or injuries occur within the resort and to make sure that the hotel is environmentally friendly. They also complete risk assessments for the childrens club and off-site as well as identifying the risks. Selling (e.g. excursions, car hire) They organise the activities to do and also the excursions meaning days out and taking the children to visit somewhere, they have to contact wherever they wish to visit and to let them know roughly the times they will enter and leave and also the number of children visiting. Calculating payments (e.g. currency, commissions, liquidation) They will have to collect payments from parents if they wish for their child to exit out of the hotel building and visit places with their guide and other children. They also need to have some background knowledge of different currencies because different countries require different types of money. Administration and paperwork Childrens representative complete accident forms in case of a serious fall which required an ambulance and they record incidents including; time, date, place and what happened. Their job is also to maintain attendance lists and register this is in case of an emergency where everyone has to leave the building, occasionally count that they have the right number of children with them, collect parents contact details and book in and out procedures. Problem solving (e.g. overbookings, complaints) They answer any questions parents may have and deal with any complaints for example a child was wearing a cardigan outside the hotel on her excursion with her team leader and came back to her parents without the cardigan. The parents will then argue about their daughters cardigan and it will be the childrens representative job to try and get it back by phoning wherever they had visited for the day. Non routine incidents (e.g. accidents, illness, emergency situations) Children have different needs; some have walking difficulties so therefore uses a wheelchair, some may be either blind or deaf, others may have an allergy to a certain food whereas others may have health needs e.g. eczema, asthma or diabetes. If any child has a serious accident for example a child on a wheelchair falls over then they will have the responsibility to deal with that so before looking after children they have to make sure they know each childs personal details. Organising activities (e.g. childrens club) They organising daytime and evening activities which include singing competitions, quizzes, board games, ball games which is held in the club, around the club and off-site. Excursions include children theme parks, aquariums, water parks, swimming pools, farms and zoos. They read bedtime stories to get them to fall asleep as some kids can be hyper from their day out and therefore cannot fall asleep. They also create safe activities for all ages, including anything from pyjama parties and sports days through to pirate and fairytale  themed shows and activities. Managing groups Using their communication and observation skills they help all the children they look after to manage behaviour, resolve conflict and help them participate in activities. This will help them boost their confidence and enjoy something they have never done before or anything they thought they would never be able to do. Cleaning After each activity they are responsible to tidy up the mess which is left after a full day of different activities, this will help reduce accidents and injuries which could occur during the day if for example someone left a chair in the middle of the room.

I’m Not Scared Essay Essay

Fear is one of the most incapacitating and destructive emotions I’m Not Scared demonstrates. As well as the human potential to do evil things in life for self-gain. Ammaniti shows us this through characters in the text that commit cruel and violent acts. He also shows us that not all men can be cruel and selfish, through the character of Michele, who shows bravery, compassion and goodness. From the very beginning of the novel we are alerted to the fact that humans can be very cruel, yet equally as gallant and kind. In the start we are introduced to a cruel rumour from Skull, about a fierce old man known as Melichetti, who feed his own dog to his savage pigs. When he is confronted about this from Barbara, he laughs at the idea and replies saying that he loved his dog and would never do such a thing, and is astonished as to why someone would make up such lies about him. Barbara says that Skull had told them this and Melichetti scolds him saying that he should never tell lies, an d the truth only. Thus showing that there is good in some humans. Although not all of them. After these events Skull hatches a plan to get back at Barbara for embarrassing him. He proposes that they have a race to the top of a hill, knowing that Barbara will lose and have to do the forfeit so he can extract his revenge, being the harsh human that he is. Human’s immense capacity for cruelty is highlighted by the appalling conditions that Filippo is kept in. He chained in a dark prison hole and is barely fed enough to stay alive. He is treated like a prisoner of war. His skin is pale and dirty, and so thin that you could see the outline of his bones. Yet Ammaniti tempers these descriptions with humour in order to soften the blow and Michele relieves his suffering. Michele’s determination to help Fillipo in his plight and his success in revealing his pain that becomes the focus of the tale. He performs acts of kindness towards Fillipo, bringing him food and water, and letting him out of the hole to embrace the outside world. There is no doubt that humans are capable of extreme violence as demonstrates by the response to Luisa Carducci’s appeal and through characters such as Sergio, Skull and Felice, yet we also get the sense that they are not so much evil, but human through Ammaniti’s portrayal of them. Some of these acts of violence or portrayed through the actions of Skull and his potential for cruelty to others and animals. An example of this is when he says â€Å"wring its neck, then put a stick up its arse†, also when the entire town of Acqua Traverse is silent watching  Michele, except for Togo who is barking. Skull then proceeds to boot Togo away. Yet although Skull is ruthless and cruel, the kids have the power to overcome him. For instance when Skull makes Barbara do the forfeit, the kids do not like this idea and Michele stands up and takes the forfeit. They are also strongly motivated by self-gain and are also capable of horrible betrayal in order to gain something for t hemselves. The people of Acqua Traverse are easily motivated by money. They had kidnapped a child just for personal gain. They were prepared to betray their own beliefs and morals. For example when Luisa Carducci had sent an appeal to the kidnappers, she pleaded that they do not hurt her son and asked them what it would feel like if any of them had their own child taken away from them. Papa, who cared for his children a lot and loved them, betrayed his own beliefs that night, responding that they should cut off both of Filippo’s ears. Yet they are also capable of fierce love, extreme loyalty and forgiveness. An instance of this is Teresa’s protectiveness over Michele after Felice’s attack on him. Upon finding out that Felice had hurt her son, she launched herself at him in a raging fit of fury to protect her son. After seeing Felice on his mother Michele, also protective of his mother, jumps at Felice. Loyalty is also portrayed in the story through some characters. One of which is Michele, who made a promise to Filippo that he would always come back and save him. And he did under any circumstances, no matter how bad the consequences may have been. Also, it is Papa, who at first was with the idea of keeping Filippo hostage, yet later he proposed the idea to let the boy go. Ammaniti creates a world that emphasises people’s capacity for evil and self-gain and uses his power to tell us how he became a man that learns loyalty and trust are far more valuable than money or objects through events and experiences he comes into contact with. His knowledge and understanding form the base of his moral decisions and guide him to help the innocent boy, Filippo, escape from the villainous adults of Acqua Traverse.

Culture and Beliefs Essay

Different cultures and beliefs can have an effect on implementing anti-discriminatory practice. One example of this preventing anti-discriminatory practice is though in a culture saying ‘please’ and ‘thank you’ to things, where in another culture this may not be normal and so if someone doesn’t say thank you or please to something this may be seen as rude, and could make the person treat the other person differently. Another way culture and beliefs can affect implementing anti-discriminatory practice is that people may understand a person’s situation, or not understanding why someone behaves in that way and then the professionals own views or stereotypes will take control over the way the person treats the individual and then this wont promote anti-discriminatory practice. This may differ depending on where the health care setting is for example if it is in more of a multi-cultural area, beliefs and views may be different. Not understanding the importance If care providers don’t understand the importance of promoting anti-discriminatory practice, they are more likely to not work in an anti discriminatory practice. Care providers should be aware of the active promotion of anti discriminatory practice in order for the service users of health and social care to get the best of the services. If care providers fail to work in an anti discriminatory practice, service users will be not treated fairly and their choices wouldn’t be respected or taken into account, so therefore it is very important for health and social care professionals to work in an anti discriminatory practice. If the care settings fail to promote an anti discriminatory practice, service users will be marginalised and disempowered and this can lead to stress and depression and can trigger challenging behaviour. The way in which anti-discriminatory ractice is promoted may be different in different health and social care setting such as a school will focus more on children where as an residential care home may focus more on elderly or disability. Following the ‘norm’ Both care providers and service users are used to doing what is the ‘norm’ for them. This can cause problems when promoting anti-discriminatory practice because if for example a care provider is used to carrying out certain behaviour then they may ignore new anti-discriminatory practice that has been introduced because it is something they are not used to doing. This can cause loads of problems because it means service users may be neglected and discriminated against because new practice is not being followed. This could also sometimes be down to the age of the care provider. If someone has been working in a care setting for a long time they may be used to caring in a certain way which means that they will not adapt appropriately to new practice where as someone who is new will be fully aware of the new procedures in place so may be more likely to follow them.

Should Assisted Suicide be an Option - Free Essay Example

Sample details Pages: 3 Words: 859 Downloads: 7 Date added: 2019/06/24 Category Law Essay Level High school Tags: Assisted Suicide Essay Did you like this example? Assisted suicide, also known as Euthanasia, is the painless killing of a patient suffering from a terminal painful disease/sickness which is performed with the assistance of a physician or doctor by being injected with lethal drugs causing a painless death. The problem is that patients and physicians cant agree on whether assisted suicide should be legal or not because majority believe that people deserve the right to decide on whether they want to consider assisted suicide, while others conclude that the legalization of assisted suicide will be the cause of widespread assisted suicide among the terminally ill. If the two opposing sides dont come to a compromise, then many terminally ill patients, who dont want to deal with the pain and thought of passing at any moment, cant do so by choosing assisted suicide. Don’t waste time! Our writers will create an original "Should Assisted Suicide be an Option?" essay for you Create order An agreement the two sides could agree coming to is asking the courts to situate boundaries on the reasonability for why a patient can consider assisted suicide. For one requirement, the terminally ill patient should be required to take a mental evaluation to help identify if they are stable to figure out if the patient is abusing assisted suicide. Another requirement would be, if the person is predicted to pass away in six months or less then, the patient should then be given this option. The third option being that the courts should make the final decision on whether or not the person is allowed to go commit the assisted suicide. The first compromise the two opposing sides could come to is doing a mental evaluation for the terminally ill patients who choose to do assisted suicide. The mental evaluation would happen before the patient goes through with the process of assisted suicide and would help with reducing the amount of vulnerable patients who go with assisted suicide by determining the true intentions of why the patient would choose to do so. For example, if a patient is rational enough to come to terms with their illness and has recognized the suffering their illness can bring, then this would be the ideal state of mind. However, if the patient is depressed and is not in the right state of mind to go through with assisted suicide, then they could not do so. This solution could help figure out which patients are the vulnerable and easily manipulated. This can also help reduce the widespread assisted suicide of the vulnerable, which is what most people are afraid of. Another solution that the two opposing sides could come to an agreement upon is if the person is predicted to pass in six months or less. This solution would work by diagnosing the patients with their illness or state and the amount of time they have to live. Once the patients figure out what their diagnosis is, then they can inform their doctor on whether or not they want consider assisted suicide as an option. This solution has already been implemented for states who have legalized assisted suicide. This solution will also be able to prevent the widespread use of assisted suicide. A final solution for the opposing sides to come to is to eliminate the doctors from the decision making process and let the courts handle the decision on whether or not a terminally ill patient is allowed to go through with assisted suicide. This solution could help with knowing the patients made the decision on their own and were not pressured into choosing assisted suicide by their doctor. This solution contributes to both sides by allowing assisted suicide and by helping the vulnerable patients make their own decisions so they are not manipulated or pressured into a decision that doesnt align with their personal choices. Taking the doctors out of the decision making process will help prevent that situation from happening by eliminating the bias the patient has towards the doctor and vice versa. For this solution to come into play though, it needs to be implemented as a law to prohibit doctors from having a say in whether or not a patient decides on assisted suicide. Having only th e courts decide on whether or not a patient can go with assisted suicide could help prevent manipulation of those who are indecisive. Even though the doctor is out of the decision making, it does not eliminate all manipulation. But, should still be considered a way to help eliminate most manipulated. Assisted suicide should be legal because it could help terminally ill patients be relieved of their terminal illness. Three solutions that could help the two opposing sides of assisted suicide come to an agreement is: a person should be provided with a mental evaluation for the patient who chooses this option so that the assisted suicide is not abused by people who can be treated, if the person is predicted to pass on in six months or earlier, they should be allowed this option, and the courts should decide whether or not a person is allowed to go through with assisted suicide. These are the three best solutions for the two sides to come to an agreement on because it favors both sides in multiple ways.